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Support

Help, contacts, and instructions for each Bestplay Studio product.

Last updated: 2026-04-24

This page is the official support URL for Bestplay Studio products and its website. For most questions, emailing support@bestplay.studio is the fastest route.

General support

  • Email: support@bestplay.studio
  • Response time: within two business days (Istanbul, UTC+3), typically faster
  • Languages: English, Turkish

Account deletion

To delete your account and personal data, follow the steps for the product you use.

  • In-⁠app (preferred): each of our apps includes “Delete account” in Settings. Using it starts an automated deletion flow.
  • By email: send “Delete account” from the email associated with your account to privacy@bestplay.studio. Include the product name and any other identifying details.
  • Timeline: we confirm within two business days and complete deletion within 30 days, except where law requires us to retain specific records (invoices, tax data) for longer.

Per-product support

Bestplay AI (B2B)

For clubs and federations. Primary support through your assigned account manager; fallback to support@bestplay.studio. For data-⁠subject requests from individuals whose data your organization has uploaded, forward the request to privacy@bestplay.studio and we will coordinate with your account team.

GAFFER

For issues with subscription status, sync problems after a purchase, or crash reports, email support@bestplay.studio with:

  • Account email
  • App version and device model
  • A brief description and, where possible, a screenshot

For billing refunds, see Refund Policy.

MP App

For athletes and coaches. If you are on a team or academy plan, contact your organization admin first; they can resolve many account and access issues directly. For account deletion, billing, or data requests, email support@bestplay.studio.

Coaching App

Enrollment, course access, and certification status questions are handled together with our academic partners. Start at support@bestplay.studio; we will route you to the right party if needed.

Boost My Legacy

Profile, media, and brand partnership questions: support@bestplay.studio.

Frequently asked questions

How do I reset my password?

Use the “Forgot password” link on the sign-⁠in screen of the relevant product. If the email does not arrive within a few minutes, check your spam folder, then email support@bestplay.studio.

How do I cancel a subscription?

  • iOS: in your Apple ID settings, under Subscriptions
  • Android: in the Google Play Store app, under Subscriptions
  • Web (Lemon Squeezy or Paddle): via the customer portal link in your purchase confirmation email, or by contacting support@bestplay.studio

How do I change the email address on my account?

Email support@bestplay.studio from the current address with the new address you want to use. We verify both before completing the change.

I was charged for a subscription I don’t recognize.

See Refund Policy and email support@bestplay.studio with the charge details (date, amount, last four digits of the card, or order number).

How do I report a security issue?

Email security@bestplay.studio (if that alias is not yet active, use legal@bestplay.studio) with a description of the issue, steps to reproduce, and your contact. We respond within 72 hours.